Security

If you don't want the chatbot to respond to any certain set of words, you can add them in the Banned Words list. If the user types those words, the chatbot won't respond and will give a fallback message:

"This message contains banned content"

Similarly, if there is any IP address you want to ban from using your chatbot, you can add the IP address in the Banned IPs field. You can get the IP address from the conversation page.

Note: Security settings are a paid feature (Essential & Business plans) — and they're unlocked free while you're on the Free Full Access trial.

Data Privacy & Security

AI BotKit is fully GDPR compliant and takes your data privacy very seriously. Here's how we ensure the security and confidentiality of your data:

• End-to-End Encryption: All messages are encrypted, ensuring that only you can access your conversations. No one else, including us, can view your messages.
• Data Access & Portability: In compliance with GDPR, you have full access to all your chatbots and conversation data. You can download this data anytime.
• Knowledge Base Security: Your knowledge base is never stored in our database. It is securely stored in Pinecone Vector Database, which also follows strict security standards.
• Trusted AI Model: We use GPT 5 nano, guaranteeing high-quality responses while maintaining security and confidentiality.

With AI BotKit, your data remains safe, private, and under your control at all times.