> For the complete documentation index, see [llms.txt](https://aibotkit-docs.gitbook.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aibotkit-docs.gitbook.io/documentation/troubleshooting-and-faqs/contact-support.md).

# Contact Support

If you’ve tried troubleshooting but still need help, AI Bot Kit’s support team is here to assist you.

***

#### How to Reach Support

1. **From Your Dashboard**
   * Log in to your AI Bot Kit account.
   * In the sidebar, click **Help Center / Support**.
   * Submit your issue directly from there.
2. **Email Support**
   * You can also email our support team (📧 <support@aibotkit.io>).
   * Include your account email, chatbot ID, and a brief description of the problem.
3. **Bug Report (Free Plan)**
   * Free plan users can submit bug reports via the dashboard.
   * Our team reviews them regularly and provides fixes in upcoming updates.

***

#### What to Include in Your Request

To help us solve your issue faster, please provide:

* Your **Account Email** (used to sign up)
* **Chatbot ID** (found in your embed code or dashboard)
* **Description of the Issue** (what’s not working, error messages, screenshots if possible)
* **Steps Already Tried** (e.g., cleared cache, replaced code)

***

#### Support Availability

* **Basic Plan** → Email support
* **Essential & Business Plans** → Priority support with faster response times
* **Free Plan** → Bug report only (no guaranteed response time)

***

⚡ **Tip:** Check the **Documentation** and **FAQs** first — most issues (like chatbot not showing or embed block not working) can be resolved instantly without waiting for support.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://aibotkit-docs.gitbook.io/documentation/troubleshooting-and-faqs/contact-support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.