> For the complete documentation index, see [llms.txt](https://aibotkit-docs.gitbook.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aibotkit-docs.gitbook.io/documentation/troubleshooting-and-faqs/chatbot-not-showing.md).

# Chatbot Not Showing

If you’ve embedded your AI Bot Kit code but your chatbot is not appearing, don’t worry. This is a common issue and usually easy to fix.

***

#### 1. Check if You Saved Your Bot

* After setup, make sure you clicked **Save Chatbot** in the dashboard.
* Unsaved bots won’t generate a valid embed code.

***

#### 2. Verify Embed Code Placement

* Copy the embed code from **DEPLOY → Publish**.
* Ensure it’s pasted in the correct location:
  * **Site-wide** → Place in your site’s **footer or header** (via code injection).
  * **Single page** → Paste into a **Custom HTML** or **Embed block**.
* Double-check that no part of the code is missing.

***

#### 3. Clear Browser Cache

* Sometimes browsers load an older cached version of your site.
* Clear your cache or open the site in **Incognito Mode** to test.

***

#### 4. Conflicts with Other Scripts

* If you already have multiple widgets or tracking codes (like chat tools, pop-ups, analytics), they may conflict.
* Try placing AI Bot Kit’s code **at the very bottom** of your footer (before `</body>`).

***

#### 5. Plan Limit Reached

* On the **Free Full Access** plan, your bot pauses once you've used your **100 one-time messages** (these don't reset monthly).
* Go to **Settings → Plans & Billing** and check **Current Plan** to see your remaining messages.
* To reactivate, click **Add messages** for a one-time top-up (50 for $9 / 100 for $18), or upgrade to a paid plan for a monthly renewing allowance.

***

#### 6. Browser or Ad Blockers

* Some ad blockers or privacy extensions can hide third-party scripts.
* Test on another browser or disable extensions temporarily.

***

#### 7. Still Not Working?

If none of the above resolves it:

* Re-copy a fresh **embed code** from your dashboard.
* Remove the old code → paste the new one → save and publish.

If it still doesn’t appear, contact support via the **Help Center** inside your dashboard.

***

⚡ **Quick Checklist:**\
✅ Saved chatbot in dashboard\
✅ Correct embed code placement\
✅ Cache cleared\
✅ Plan messages not exhausted\
✅ No script conflicts


---

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