Chatbot Not Showing

If you’ve embedded your AI Bot Kit code but your chatbot is not appearing, don’t worry. This is a common issue and usually easy to fix.

---

1. Check if You Saved Your Bot

• After setup, make sure you clicked Save Chatbot in the dashboard.
• Unsaved bots won’t generate a valid embed code.

---

2. Verify Embed Code Placement

• Copy the embed code from DEPLOY → Publish.
• Ensure it’s pasted in the correct location:

  • Site-wide → Place in your site’s footer or header (via code injection).
  • Single page → Paste into a Custom HTML or Embed block.
• Double-check that no part of the code is missing.

---

3. Clear Browser Cache

• Sometimes browsers load an older cached version of your site.
• Clear your cache or open the site in Incognito Mode to test.

---

4. Conflicts with Other Scripts

• If you already have multiple widgets or tracking codes (like chat tools, pop-ups, analytics), they may conflict.
• Try placing AI Bot Kit’s code at the very bottom of your footer (before </body>).

---

5. Plan Limit Reached

• On the Free Full Access plan, your bot pauses once you've used your 100 one-time messages (these don't reset monthly).
• Go to Settings → Plans & Billing and check Current Plan to see your remaining messages.
• To reactivate, click Add messages for a one-time top-up (50 for $9 / 100 for $18), or upgrade to a paid plan for a monthly renewing allowance.

---

6. Browser or Ad Blockers

• Some ad blockers or privacy extensions can hide third-party scripts.
• Test on another browser or disable extensions temporarily.

---

7. Still Not Working?

If none of the above resolves it:

• Re-copy a fresh embed code from your dashboard.
• Remove the old code → paste the new one → save and publish.

If it still doesn’t appear, contact support via the Help Center inside your dashboard.

---

⚡ Quick Checklist: ✅ Saved chatbot in dashboard ✅ Correct embed code placement ✅ Cache cleared ✅ Plan messages not exhausted ✅ No script conflicts