> For the complete documentation index, see [llms.txt](https://aibotkit-docs.gitbook.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aibotkit-docs.gitbook.io/documentation/introduction/key-features.md).

# Key Features

{% hint style="success" %}
**Try everything for free.** Every feature below is unlocked on the [**Free Full Access**](/documentation/plans-and-billing/free-full-access-plan.md) plan that new accounts start on — no credit card required. You're only limited by the one-time 100-message allowance.
{% endhint %}

### Key Features of AI Botkit

<table><thead><tr><th width="238">Feature Category</th><th>Included Features</th></tr></thead><tbody><tr><td>🎯 AI Assistant</td><td>Custom bot instructions, Professional/Friendly/Casual tone, 70+ languages, Timezone support</td></tr><tr><td>🔄 Lead Management</td><td>Contact forms, Lead tracking, Leads table, Email lead notifications, Lead export</td></tr><tr><td>📚 Knowledge Base</td><td>Document upload (PDF, TXT, MD), Website scraping &#x26; crawling, Plain text, Q&#x26;A pairs, WordPress auto-sync, URL resync</td></tr><tr><td>💬 Conversation Features</td><td>Welcome/greeting messages, Quick messages, Fallback handling, Follow-up messages, Input placeholder, Custom footer text, Persistent chat history</td></tr><tr><td>🔌 Integrations &#x26; Channels</td><td>WhatsApp, Instagram, Telegram, Slack, Discord, Google Chat, WordPress plugin, Webhooks, Custom AI actions</td></tr><tr><td>👤 Human Handover</td><td>Omni-channel handover (Email, WhatsApp, Instagram, Telegram, Messenger), Live chat takeover (per-session AI kill switch), 24-hour window alerts</td></tr><tr><td>📊 Analytics &#x26; Insights</td><td>Conversation analytics, Messages &#x26; characters usage, Daily active users, Performance metrics, Data export</td></tr><tr><td>🎨 Customization</td><td>Pre-made themes, Customizable appearance, Custom colors &#x26; fonts, Bot avatar, Widget position, Sharable chatbot page</td></tr><tr><td>🔐 Security &#x26; Compliance</td><td>Banned words filter, IP blocking, AES-256-GCM message encryption, GDPR-ready</td></tr><tr><td>🚀 Deployment</td><td>Chat widget, Embed on page, WordPress plugin, Direct share link -- deploy anywhere within minutes</td></tr></tbody></table>

***

#### Popular Use Cases

1️⃣ **Instant Customer Support**\
Answer customer queries 24/7, reduce support tickets, and provide quick help even when your team is offline.

2️⃣ **Sales Assistant**\
Guide visitors with smart product or service recommendations, answer pre-purchase questions, and increase conversions.

3️⃣ **Enhance User Experience**\
Help users find information quickly, keep them engaged on your site, and reduce bounce rates.

4️⃣ **Save Time & Resources**\
Automate repetitive conversations, scale support without adding staff, and free your team to focus on high-value work.

5️⃣ **Omni-channel Customer Engagement**\
Connect with customers on their favorite messaging apps -- WhatsApp, Telegram, Instagram, Slack, Discord, and Google Chat.

6️⃣ **Live Chat Takeover**\
Disable AI for a specific session and reply directly from your dashboard, preserving full conversation context.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://aibotkit-docs.gitbook.io/documentation/introduction/key-features.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.