Chat Counts, Messages, Characters
AI Bot Kit tracks all key usage statistics for your chatbot. These metrics help you measure engagement, monitor limits, and optimize performance.
1. Chat Counts
Definition: The total number of individual chat sessions started with your bot.
Why It Matters:
Shows how many people are actively engaging with your chatbot.
Helps you compare activity trends over time (daily, weekly, monthly).
Tip: If you notice a high number of chats but low conversions, refine your bot’s greeting message and fallback responses.
2. Messages
Definition: The total number of messages exchanged between users and your chatbot.
Why It Matters:
More messages usually mean deeper engagement.
Sudden spikes may indicate customers are seeking more detailed support.
Plan Limits: Each plan includes a set number of monthly AI messages (e.g., 50 in Free, 1,000 in Basic, 2,000 in Essential, 3,000 in Business). Monitor this metric closely to avoid hitting limits.
3. Storage Characters
Definition: The number of characters (text data) stored in your chatbot’s knowledge base.
Why It Matters:
Each plan comes with a maximum storage allocation (1M in Free Full Access, 10M in Basic, 20M in Essential, 30M in Business).
Storage is used for documents, pasted text, and URLs you train your bot with.
Tip:
Keep your knowledge base clean — remove outdated or irrelevant content.
Use multiple bots if you have different departments or product lines (to spread out storage).
Example Use Case
A company starts with 50 chats and 200 messages in the first week.
The storage shows 2M characters used out of 20M (Essential plan).
Insight: The bot is being used actively, but plenty of space remains to add more FAQs or product documents.
⚡ Quick Recap:
Chat Counts = How many conversations started.
Messages = Total exchanges during those chats.
Storage Characters = Size of your training data.
Monitoring these together gives you a complete picture of chatbot usage and when to scale up.
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